Terms

Last updated 29 October 2026

These terms apply when you use dexryn.com or buy a website or care plan from Dexryn. They are written in plain English. If anything is unclear, email [email protected] before you pay.

1. What we do

We build a website for your business and show you a private demo first, for free. If you approve it and pay, we put it live on your own domain. We also offer an optional monthly care plan. The packages (Launch, Business and Premium) and what each includes are described in the Prices section of dexryn.com. The designs shown on our homepage are concept designs for illustration. They are not real businesses.

2. Business customers

Our services are for businesses. By ordering, you confirm that you are acting for a business or organisation, and that you are allowed to agree these terms on its behalf. If you are an individual buying outside your trade or profession, you are a consumer, and section 12 and our Refunds page explain the extra rights you have.

3. The free demo

The demo costs nothing and has no obligation. You do not need to give card details to see it. The demo link is private and is not indexed by search engines. You can ask us to delete your demo at any time by emailing [email protected], and we will.

4. Approval, payment and tax

• You decide whether to go ahead. When you approve your demo, we email you a secure payment link for your package. Payment is taken by Stripe. We never see or store your full card details.
• The setup fee for your package is due when you approve and pay. The optional monthly care plan renews each month until you cancel it.
• Prices are shown in your local currency (pounds sterling, UAE dirham, Saudi riyal, Romanian leu, or US dollars elsewhere). Your bank may charge its own currency or card fees.
• Prices shown in local currency; VAT/taxes may apply. If tax is due on your purchase, it will be shown at checkout or on your invoice. If you have a VAT or tax number, you can enter it at checkout.
• We aim to put your site live within 48 hours of your approval and payment. This depends on you giving us what we need (for example your domain details, logo and photos) without delay.

5. Changes during the build

Each package includes a set number of rounds of changes (see the Prices section). Further changes, extra pages and second languages are quoted separately, and we will agree the price with you before starting.

6. Ownership, domain and files

• Ownership after the setup fee. Once you have paid the setup fee for your package in full, the website we built for you is yours: the design, text and files made for your business. Ownership does not depend on taking the monthly care plan.
• Your domain is registered in your name.
• We keep ownership of our own general tools, templates and code that we use across many sites. You can use them as part of your website.
• You are responsible for the text, logos and images you give us. You confirm that you have the right to use them and that they do not break the law or anyone else's rights. Images we choose for you come from sources we are allowed to use.

7. The monthly care plan

The care plan covers hosting and SSL, security updates, uptime checks and email support, plus a monthly allowance of small content edits. You can cancel at any time by emailing [email protected]. The plan then stays active until the end of the month you have already paid for, and you will not be charged again.

Monthly edits and turnaround.

• Launch: 2 edits a month, done within 2 business days of your request.
• Business: 4 edits a month, done within 1 business day.
• Premium: 8 edits a month, plus a short check-in every quarter. Requests sent before 12:00 Riyadh time are done the same business day, and later ones the next business day.

What counts as an edit. One edit is one request that changes existing content on your site: text, photos, prices, opening hours, links, or a section on a page that already exists. One request may bundle up to 3 small changes on the same page, and should take us about 15 minutes. New pages, redesigns, new features, new wording we write for you, and anything that needs more than about 15 minutes of work are quoted first, and we do not start them without your approval.

Fair use. Send requests through your Dexryn portal. One request can be open at a time. Edits you do not use expire at the end of each month and do not roll over.

Extra edits. If you need more than your monthly allowance, an extra edit costs SAR 39, AED 39, £8, $10 or 79 lei, depending on your price list. Extra edits follow the same definition and are agreed with you before we start.

If you cancel the care plan, your site stays yours. On request, we will send you your website files and help you move them to another host.

8. Refunds

You see the demo before you pay, so we only give refunds where the law requires it or where we fail to deliver what we agreed. Full details, including your rights in the UK, Romania, Saudi Arabia and the UAE, are on our Refunds page.

9. Using the service properly

You agree not to use your website for anything illegal, misleading, abusive or harmful, and not to ask us to build content that is. We may suspend a site that breaks this, or that puts our hosting or other customers at risk. We will tell you why.

10. What we do and do not promise

• We will carry out the work with reasonable skill and care, and deliver the site we showed you in the demo, with the changes agreed.
• We cannot promise particular search rankings, visitor numbers, enquiries or sales.
• Third-party services we rely on (such as Cloudflare for hosting, Stripe for payments, and Google for email) are outside our control. We do our best, but we are not responsible if they have an outage.

11. Limit of our liability

Nothing in these terms limits liability that cannot be limited by law, for example for fraud, or for death or personal injury caused by negligence. Subject to that, our total liability for all claims connected with the service is limited to the fees you paid us in the 12 months before the claim arose, except where the law does not allow us to limit it (including consumer rights, see section 12). We are not liable for loss of profit, revenue or business, or for indirect or consequential loss, again except where the law forbids excluding it.

12. If you are a consumer

If you are an individual buying outside your trade or profession, nothing in these terms takes away the rights you have under the mandatory consumer laws where you live, including the right to cancel in certain cases. See the Refunds page.

13. Changes to these terms or our prices

We may update these terms, and we will post the new version here with a new date. Changes do not affect a purchase you have already made. If we change the price of the monthly care plan, we will give you at least 30 days' notice by email before the new price applies to you, and you can cancel before then without paying the new price.

14. Law and disputes

These terms, and any dispute about them, are governed by the laws of England and Wales. This is our base law for everyone, and the courts of England and Wales will decide disputes between us and business customers.

If you are a consumer, you keep the mandatory consumer protections of the country where you live, whether that is the United Kingdom, Romania and the wider EU, Saudi Arabia or the United Arab Emirates. Nothing in these terms takes those protections away. Where the law of your country requires it, you may also bring a claim in your local courts, and local law and courts apply to the extent they must.

15. Records we keep

We keep orders, invoices, payment records and our agreements with you for 6 years after they are created, for tax, accounting and legal reasons. Other details we hold about you are kept for the periods in our Privacy page.

16. Contact

Dexryn · London SE2 9NT, United Kingdom · [email protected]